- The Hostie Blog
- Jan 8, 2019
- 3 min read
Updated: Feb 14, 2019
Follow these tips to be well on your way to being a superhost! Don't have time?
Hostie specialises in Airbnb property management. Let us do the hard work for you!
1. MAKE IT PERSONAL
Your personal interaction with guests can make the difference between a 'just a stay' and a memorable experience. Try to get to know a little about your guests before their stay and make it clear that you’re available to answer any questions they might have about your space and the area. Greeting them upon arrival making sure they settle in or for self check in's leave a note to welcome them.
2. KEEP IT CLEAN
Your Airbnb should be absolutely clean for guests, every time. Linen should be of hotel quality & everything should be spotless with no dust anywhere. No signs of previous guests!
3. KEEP IT SIMPLE
Keep clutter to a minimum. You want your Airbnb to feel like a home, but not make it so personal that guests feel like they’re intruding. Steer away from displaying family photos and keep closets and drawers clear of personal belongings. The idea is to give offer guests a space where they can spread out, relax, and truly feel like it's their home away from home.
4. COMMUNICATE
Provide very clear instructions prior to and upon check-in. Ensure the know the house rules before they arrive so they can know what to expect. Once they have settled in, it should be very easy for guests to find instructions for appliances, wifi details and house rules. If they should have a question or need help make sure your contact details are easily accessible.
5. SHARE YOUR LOCAL KNOWLEDGE
Acting as a personal concierge for your guests is a valuable service. You may offer to recommend restaurants or point them to attractions and activities in the area. It can be helpful to write these kinds of recommendations down so your guests can peruse at their leisure. Another nice touch is to stock the property with books or guides on the area. Airbnb guests are often looking to get to know the area in a way they would not be able to do if they were staying in a hotel. Help them live like a local.
6. BE ONE STEP AHEAD
When setting up your Airbnb, think about what your guests will need for a smooth stay. In the kitchen, this can mean making sure you have enough dishes to accommodate a group or family. Supplying enough pots, pans, and utensils to allow guests to prepare a variety of meals; and stocking basic pantry items like paper towels, oil, salt, sugar, and spices. In bathrooms, it could mean making sure there are enough towels, a good stock of toilet paper, and a hair dryers. Close to the beach? Stock beach towels! Are they bringing infants? Set up a porta-cot!
7. SUPER-HOST STATUS
What distinguishes a great host is going beyond basic needs. Is your Airbnb in family friendly? Make sure you supply toys, dvd's, indoor activities, pool toys or a beach umbrella. Offering thick, fluffy towels in the bathroom adds a little touch of luxury — especially if you offer high-end toiletries as well. Have a gourmet kitchen? Make sure the knives are sharp and that pots and pans are of high quality. And nothing brings raves like good-quality beds with soft, high quality comfortable sheets.
8. GOOD WORKING ORDER
Check and double check. Make sure your property is in tact! After each guest check out, ensure that all appliances, alarm, air-conditioners and anything else electrical is working. Regularly check the lockbox to see if it is functioning properly. You may not be at the property at night but your guests will. Check the pool light or any other outdoor night lights.
9. BE RESPONSIVE
Part of offering personal service is simply being available whenever your guests might need something — from the moment they enquire about the property until it’s time for them to check out. It’s crucial to respond quickly to potential guests who are interested in your Airbnb. If you don't another Airbnb host might! That responsiveness should continue throughout their entire experience.
10. IF SOMETHING GOES WRONG
If something goes wrong during a guest’s stay — and it will - from plumbing issues to miscommunication — make it right! It's ok, it can happen! That could mean an abject apology or a partial refund, the way you handle a problem can create a good review out of a bad situation.
Contact us for a complimentary property assessment! contact@hostie.com.au
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